Q1: Do you provide any samples? Is it free?
A1: Yes, we are happy to offer the sample, but considering the high value of our products, the sample is not free, but we are happy to give you our best sample price to support each other and start our cooperation.
Q2: How to get the right solution with the right price?
A2: When you send us the inquiry, please kindly provide us the following information.
1) How many liters of water are there in your pool or bathtub?
2)Water temperature before cooling and after cooling you expected?
3) Cooling time you expected?
4) The voltage and frequency of your electricity?
5) How to ship it? such as the destination port, shipping terms, and way of transportation?
Q3: How to choose the right machine?
A3: If you have experience using this machine, you can choose one according to the specification data of the machine that you have used. If not, you can choose a suitable one according to the water volume and the water temp before cooling, the target temp, and the cooling time you expect, or please let us help; we have a professional engineering team who will be happy to give you a recommendation.
Q4: How would I know if your ice bath machine is compatible with my existing bathtub or pool? And is it easy for me to install?
A4: You don't have to be a technical person to start using our ice bath machine; it is easy for you to toinstall and operation, simply use your existing bath you like or any tubs/pools will work very well.
Q5: How long is your delivery time?
A5: Generally, for our standard items, it is within 2-4 working days after receiving the payment and confirming all details for our standard items if the goods are in stock, or it is 7-14 working days if the items are not in stock. For custom-made items, it depends on the order quantity and requirement details.
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